FAQs

Click on the services you are interested in to find answers to our frequently asked questions and if you can’t find what you are looking for please contact us.

We have different sites tailored for different needs, with varied accessibility. We manage all our sites and therefore access is by appointment only with 24 hours’ notice required. However, in some instances, same day access can be arranged at short notice. We will arrange for a member of our team to meet you personally on site.

You can use as many of our services that suit your needs. One of the benefits of using Mango across a range of services, is that we can provide a combination of storage solutions that suit your varied storage needs; Such as providing both containers for your physical items and archive storage for your archive boxes.

We aim to make your life easier by offering to collect your items. However, if you prefer to deliver your own contents into and out of our storage units, you can. For archive storage, we recommend we that you use our collection and delivery to ensure the necessary stringent security procedures are met.

Mango Storage is your one stop shop for all your moving and storing needs. We can do as little or as much as you like!

For the initial collection and / or first 4-week’s payment, we can take credit or debit card details. For your ongoing storage payments, we ask you to set up an account and complete a direct debit mandate. You will receive a 4-weekly invoice on most services.

 

Mango storage offers storage solutions for any length of term necessary. Please contact us since prices will vary for longer term storage.

A: We cannot store flammable, perishable or illegal items at Mango Storage. Please see a complete list of prohibited items not suited for storage.

Yes, we can pick up your items and deliver them back to you at your convenience.

We have storage sites in central London and at various sites around London. To find out more please contact us.

Access of your goods depends on the storage location. To find out more, please contact us.

Yes, we offer professional packing services.

Click here for a list of our prohibited items. If unsure, please contact us

The items below may be restricted or prohibited, please contact our team for more information.

Animals
Antiques
Bullion
Cashier’s Cheques
Currency
Explosives
Firearms
Foodstuffs
Jewellery
Liquor
Money Orders
Perishables
Pharmaceuticals / Drugs
Plants
Pornographic Items
Precious Metals / Stones
Stamps
Tobacco
Travelers Cheques
Works of Art
We can also provide comprehensive insurance cover for more valuable items on request.

You do not have to have an account to book a consignment, and you can pay by credit card or PayPal without opening an account. However, you may be eligible for preferential rates by opening an account. Please contact our team for more information contact us.

 

We will invoice you via email on a weekly basis.

If you have an account with us, then when you have booked a consignment on our online system , it will automatically generate all the necessary paperwork for you. If you are a non account customer please call our team and we will be able to assist and advise.

Paperwork is only required for non-document shipments going outside of the EU. We will need a full description of items along with value per item, for Customs purposes.

For some special items, you may be required to provide additional paperwork ie declaration of specific wood types, commodity codes for electronic items.

If you have any queries or unsure our team will be on hand to help.

To track your shipment all you require is the consignment number. Enter this into the ‘Track shipments’ tab on the main page for International / Overnight homepage.

 

Please contact a member of our team by phone or email to request a reminder of your User Name and/or Password.

 

Proof of deliveries (POD’s)

When your account is set up we can add a receiving email and the system will automatically generate these to you. Alternatively you can view these online.

If you do not have an account with us, no problems! Our team are always able to help you with these. Just call or email.

Yes, our International team can offer a professional packaging service for all of your goods. If you require this service or if you have an unusual consignment speak to our team and they can advise you.

We advise our customers to always take up insurance. This can be via your own insurance, however if you should not have any, we can provide comprehensive insurance for your items on request.

 

At Mango Couriers all of our vehicles are fully insured for carriage of goods. This means your items are automatically covered by our terms and conditions to a maximum of £500 per consignment. If you require additional insurance, please contact us to discuss your needs.

 

No, but there are benefits of having one. We accept bookings over the phone using either cash or credit card as well as account customers. For more information, please give us a call.

We would love to speak to you personally about setting up an account. Why don’t you contact us to find out more.

Yes, we offer a nationwide delivery service for same day deliveries wherever possible contact us to find out more details.

We are open Monday to Friday 08:00 to 6.30pm. For all weekend and evening deliveries, please Contact us 24 hours before to have this specially organised for you.

This is to avoid having your parcels getting lost especially when delivered to places like hotels, post rooms etc. It is advisable that you address your package to whom it needs to be delivered to.

For a list of our prohibited items, click here.

Call our team to discuss or complete the form to discuss our logistics services

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