Click on the services you are interested in to find answers to our frequently asked questions and if you can’t find what you are looking for please contact us.
We have different sites tailored for different needs, with varied accessibility. We manage all our sites and therefore access is by appointment only with 24 hours’ notice required. However, in some instances, same day access can be arranged at short notice. We will arrange for a member of our team to meet you personally on site.
You can use as many of our services that suit your needs. One of the benefits of using Mango across a range of services, is that we can provide a combination of storage solutions that suit your varied storage needs; Such as providing both containers for your physical items and archive storage for your archive boxes.
We aim to make your life easier by offering to collect your items. However, if you prefer to deliver your own contents into and out of our storage units, you can. For archive storage, we recommend we that you use our collection and delivery to ensure the necessary stringent security procedures are met.
Mango Storage is your one stop shop for all your moving and storing needs. We can do as little or as much as you like!
For the initial collection and / or first 4-week’s payment, we can take credit or debit card details. For your ongoing storage payments, we ask you to set up an account and complete a direct debit mandate. You will receive a 4-weekly invoice on most services.
Mango storage offers storage solutions for any length of term necessary. Please contact us since prices will vary for longer term storage.
A: We cannot store flammable, perishable or illegal items at Mango Storage. Please see a complete list of prohibited items not suited for storage.
Yes, we can pick up your items and deliver them back to you at your convenience.
We have storage sites in central London and at various sites around London. To find out more please contact us.
Access of your goods depends on the storage location. To find out more, please contact us.
Yes, we offer professional packing services.
Click here for a list of our prohibited items. If unsure, please contact us
The items below may be restricted or prohibited, please contact our team for more information.
Animals
Antiques
Bullion
Cashier’s Cheques
Currency
Explosives
Firearms
Foodstuffs
Jewellery
Liquor
Money Orders
Perishables
Pharmaceuticals / Drugs
Plants
Pornographic Items
Precious Metals / Stones
Stamps
Tobacco
Travelers Cheques
Works of Art
We can also provide comprehensive insurance cover for more valuable items on request.
You do not have to have an account to book a consignment, and you can pay by credit card or PayPal without opening an account. However, you may be eligible for preferential rates by opening an account. Please contact our team for more information contact us.
We will invoice you via email on a weekly basis.
If you have an account with us, then when you have booked a consignment on our online system , it will automatically generate all the necessary paperwork for you. If you are a non account customer please call our team and we will be able to assist and advise.
Paperwork is only required for non-document shipments going outside of the EU. We will need a full description of items along with value per item, for Customs purposes.
For some special items, you may be required to provide additional paperwork ie declaration of specific wood types, commodity codes for electronic items.
If you have any queries or unsure our team will be on hand to help.
To track your shipment all you require is the consignment number. Enter this into the ‘Track shipments’ tab on the main page for International / Overnight homepage.
Please contact a member of our team by phone or email to request a reminder of your User Name and/or Password.
Proof of deliveries (POD’s)
When your account is set up we can add a receiving email and the system will automatically generate these to you. Alternatively you can view these online.
If you do not have an account with us, no problems! Our team are always able to help you with these. Just call or email.
Yes, our International team can offer a professional packaging service for all of your goods. If you require this service or if you have an unusual consignment speak to our team and they can advise you.
We advise our customers to always take up insurance. This can be via your own insurance, however if you should not have any, we can provide comprehensive insurance for your items on request.
At Mango Couriers all of our vehicles are fully insured for carriage of goods. This means your items are automatically covered by our terms and conditions to a maximum of £500 per consignment. If you require additional insurance, please contact us to discuss your needs.
No, but there are benefits of having one. We accept bookings over the phone using either cash or credit card as well as account customers. For more information, please give us a call.
We would love to speak to you personally about setting up an account. Why don’t you contact us to find out more.
Yes, we offer a nationwide delivery service for same day deliveries wherever possible contact us to find out more details.
We are open Monday to Friday 08:00 to 6.30pm. For all weekend and evening deliveries, please Contact us 24 hours before to have this specially organised for you.
This is to avoid having your parcels getting lost especially when delivered to places like hotels, post rooms etc. It is advisable that you address your package to whom it needs to be delivered to.
For a list of our prohibited items, click here.
Mango Logistics offers a wide range of delivery services in London, including same-day, next-day, and scheduled deliveries. Whether you need parcels, documents, or larger items delivered, we provide tailored solutions to meet your specific needs.
Mango Logistics specialises in rapid London deliveries, offering same-day service with deliveries typically completed within hours. We also provide next-day and scheduled delivery options, ensuring flexibility and reliability based on your requirements.
Mango Logistics covers all areas of London, from Central London to the outer boroughs. Our extensive knowledge of London’s streets and traffic patterns allows us to provide efficient and timely deliveries across the city.
The cost of London deliveries varies depending on the size, weight, and urgency of the delivery. Mango Logistics offers competitive pricing with transparent quotes, ensuring you know the cost upfront with no hidden fees.
Yes, Mango Logistics is equipped to handle large or heavy items, offering specialised vehicles and handling equipment for safe and secure transportation. We tailor our service to accommodate all sizes and types of deliveries within London.
For businesses, Mango Logistics provides tailored delivery solutions including regular scheduled deliveries, courier services, and urgent same-day options. We work closely with businesses to streamline their London deliveries, ensuring efficient and reliable service.
Yes, Mango Logistics offers real-time tracking for all London deliveries. Our tracking system allows you to monitor your delivery’s progress from pick-up to drop-off, providing peace of mind and transparency throughout the process.
Mango Logistics prioritises the safety and security of your deliveries by using secure packaging, professional handling, and experienced drivers. We also provide insurance options for added protection, ensuring your items are delivered safely and securely across London.
Yes, Mango Logistics offers flexible delivery times, including evenings, weekends, and off-peak hours. We understand the demands of London’s busy environment and provide delivery services that fit your schedule, no matter the time of day.
To arrange a delivery, simply contact Mango Logistics via phone, email, or our online booking system. We’ll discuss your delivery needs, provide a quote, and schedule your delivery at a time that suits you.
In the rare event of a delay, Mango Logistics will promptly notify you and provide updates on the status of your delivery. We strive to resolve any issues quickly and keep you informed throughout the process, ensuring minimal disruption.
Mango Logistics offers expert knowledge of London’s logistics, fast and reliable delivery services, and a commitment to customer satisfaction. Our personalised approach ensures that your London deliveries are handled with care and efficiency, making us the trusted choice for businesses and individuals alike.
Small business logistics refers to the management of supply chains, including the transportation, warehousing, and delivery of goods. Mango Logistics provides tailored solutions for small businesses, helping to streamline operations, reduce costs, and ensure timely deliveries. Efficient logistics is crucial for maintaining customer satisfaction and competitive pricing.
Mango Logistics offers flexible shipping solutions designed to meet the unique needs of small businesses. Whether you need same-day delivery, international shipping, or local courier services, we can create a cost-effective strategy that ensures your products reach customers on time, enhancing your business’s reliability and reputation.
Outsourcing logistics allows small businesses to focus on their core operations while professionals handle the complexities of supply chain management. Mango Logistics offers expertise in warehousing, shipping, and inventory management, allowing your business to scale efficiently without the overhead of in-house logistics.
When choosing a logistics partner, consider factors like experience, flexibility, and service range. Mango Logistics specialises in supporting small businesses, offering customised solutions that grow with your business. We provide transparent pricing, reliable services, and personal support, making us a trusted partner for your logistics needs.
Small businesses can reduce shipping costs by optimising packaging, consolidating shipments, and negotiating better rates with logistics providers. Mango Logistics helps businesses find the most efficient shipping routes and methods, ensuring cost savings without compromising delivery speed or customer satisfaction.
Last-mile delivery refers to the final step in the delivery process, from the warehouse to the customer’s doorstep. It’s crucial for small businesses as it impacts customer satisfaction. Mango Logistics offers reliable last-mile delivery services, ensuring your products arrive quickly and securely, improving your customer’s experience.
Yes, Mango Logistics offers international shipping solutions for small businesses, including customs handling, documentation, and international tracking. We provide seamless support for exporting goods globally, ensuring compliance with regulations while offering competitive shipping rates.
Mango Logistics improves supply chain efficiency by offering real-time tracking, flexible warehousing, and inventory management services. By optimising routes, consolidating shipments, and reducing lead times, we help small businesses reduce costs and improve delivery times, ensuring a smooth supply chain from start to finish.
Small businesses often face challenges like high shipping costs, delayed deliveries, and limited access to warehousing. Mango Logistics helps overcome these challenges by offering affordable, scalable logistics solutions, ensuring that even small businesses can compete with larger companies in terms of speed and service quality.
Mango Logistics is a trusted logistics partner for small businesses, offering tailored solutions, transparent pricing, and reliable services. With our experience in handling small business logistics, from local deliveries to international shipping, we ensure your logistics operations run smoothly, helping you grow and succeed.
International shipping involves transporting goods across country borders via air, sea, or land. It begins with the sender preparing and packaging goods, followed by customs clearance and freight transportation. The goods are then delivered to the destination country, where they go through customs again before being delivered to the recipient. Mango Logistics simplifies the process with tailored solutions, ensuring smooth transit from start to finish.
Key documents include a commercial invoice, packing list, bill of lading, and customs declaration forms. Depending on the goods, you may also need certificates of origin, export licences, or product-specific documents. Mango Logistics assists in preparing all necessary paperwork to ensure compliance with customs regulations and avoid delays.
Customs fees are calculated based on the value of the goods, their classification under the Harmonised System (HS) code, and the destination country’s import tariffs. Duties may vary depending on free trade agreements or specific exemptions. Mango Logistics helps you determine applicable fees and provides guidance to minimise costs.
Goods should be packaged securely to withstand transit, especially if shipping fragile or heavy items. Use sturdy boxes, protective materials like bubble wrap, and proper labelling to indicate fragile or hazardous goods. Mango Logistics offers expert packaging advice and services to ensure your shipment arrives safely.
Transit times depend on the destination, mode of transport, and customs clearance. Air freight is typically faster, ranging from 2–10 days, while sea freight can take weeks. Mango Logistics provides estimated delivery timelines based on your chosen shipping method and destination, ensuring transparency and reliability.
Each country has specific restrictions, but common prohibited items include explosives, firearms, perishable goods, and certain chemicals. Some goods may also require special permits. Mango Logistics ensures compliance by reviewing your shipment and advising on any restricted items for your destination.
Delays at customs can occur due to incomplete paperwork, unpaid duties, or inspections. If this happens, contact your logistics provider immediately. Mango Logistics actively monitors shipments and resolves customs issues swiftly to minimise delays, ensuring your goods are cleared and delivered promptly.
Most logistics providers offer tracking systems that allow you to monitor your shipment in real-time. Mango Logistics provides an easy-to-use tracking platform that updates you on your shipment’s location, estimated delivery time, and any delays, keeping you informed every step of the way.
To reduce costs, consolidate shipments, optimise packaging to minimise weight and volume, and choose the most cost-effective shipping method. Additionally, understanding duties and tariffs can help you avoid unexpected expenses. Mango Logistics helps you find affordable shipping solutions tailored to your needs.
Yes, individuals can ship internationally, but businesses often benefit from discounted rates and additional services. Mango Logistics supports business clients, offering flexible options to meet your shipping requirements, whether you’re sending small packages or large commercial consignments.
Same day delivery is a premium logistics service that ensures your package is collected and delivered within the same day. At Mango Logistics Group, we offer a fast and efficient same day courier service across London and beyond, ensuring urgent shipments reach their destination without delay.
We aim to collect your package as quickly as possible, often within an hour of booking, depending on location and availability. Our couriers are strategically positioned across London to ensure rapid response times, allowing us to meet the tightest delivery deadlines.
Our same day delivery service is suitable for a wide range of goods, including legal documents, medical supplies, retail orders, and high-value items. We handle sensitive shipments with the utmost care and security, ensuring they reach their destination safely and on time.
Yes. While our service is London-based, we offer same day deliveries across the UK. Whether your package needs to go to another part of the capital or a city further afield, our experienced couriers ensure your shipment arrives on time.
Security is a priority in all our deliveries. Our same day courier service includes real-time tracking and direct hand-to-hand delivery, minimising the risk of loss or damage. For high-value or confidential shipments, we offer additional security measures to provide extra peace of mind.
Pricing depends on factors such as distance, package size, and urgency. We provide competitive rates tailored to your specific requirements. To get an accurate quote, contact our team for a personalised pricing plan.
Yes. Our advanced tracking technology allows you to monitor your package’s journey in real time. You will receive updates from collection to delivery, ensuring full transparency and giving you confidence that your shipment is on schedule.
While we take every measure to ensure on-time deliveries, unexpected events such as traffic or weather conditions can sometimes cause delays. Our team closely monitors all shipments and communicates promptly to keep you informed of any potential disruptions.
Yes. We provide customised same day delivery solutions for businesses that require regular or scheduled shipments. Whether you need daily document deliveries or on-demand stock transport, our team can design a tailored logistics plan that ensures efficiency and reliability.
Booking a same day courier with Mango Logistics Group is simple. You can contact our team directly to arrange collection and discuss your specific requirements. We will provide you with a quote and ensure your package is collected and delivered swiftly.
Mango Logistics Group is one of London’s best-loved courier and storage companies. Based minutes away from London Bridge/Tower Bridge, the group is made up of three companies, Mango Couriers, Mango Storage and Mango International which individually and collectively offer bespoke logistics solutions to a varying number of industries
